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INTERNATIONAL SHIPPING

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SHIPPING TO CANADA

Alpha Industries partnered with Global-e in order to ship outside of the U.S. and It can take up to 15 business days for your package to be delivered.

Shipping is free for any orders over 200 CAD. If the total purchase value is below the mentioned amount the cost of delivery will depend on the delivery address.

You can track your order using DHL’s tracking number, which can be found in the email you will get with your order confirmation. It will contain the link to DHL tracking site.


SHIPPING TO RUSSIA

We deliver to Russia using DHL courier service. We are shipping goods from our US warehouse located in Tennessee. The DHL delivery is made to-door. Alternatively you can pick up your parcel at nearest DHL office, or you can also agree the convenient delivery time, through DHL’s On Demand Delivery function. In accordance with the Russian customs regulations using https://eshopping.dhl.ru/login DHL will require you to provide a copy of passport ID and Personal Identification Code number

The delivery is free for the orders exceeding 9600 RUB. If the total purchase value is below the mentioned amount the cost of delivery will depend on the delivery address.

The courier delivery by DHL is available in most of the regions of Russia. The delivery time is 3-7 days.*

*We are indicating the approximate delivery time. Alpha Industries is not responsible for the delays caused by custom clearance or payment.

If the total value of the ordered goods in one parcel exceeds the value equal to EUR200, you will have to pay customs duties in the amount of 15% from the difference, exceeding the mentioned value. If the total value of the ordered goods in one parcel is less than EUR200 equivalent, but the parcel’s weight exceeds 31 kg, you will also have to pay the customs duties in the amount of EUR2.00 for each kg exceeding the mentioned limit.

Please be aware that the customs may calculate the duties from the total value of the goods, without taking into consideration any discounts which we may provide you.

Paying customs duties – is easy. You’ll just have to follow the link, https://eshopping.dhl.ru/login, which DHL sends you in SMS together with the tracking number. All you will have to do is to pay the duties online. You won’t have to contact the customs representatives, as the value of the customs duties to be paid is calculated automatically.

PAYMENT

All orders are processed based on the prepayment. We accept the following payment systems:

  • Mastercard
  • Visa
  • American Express
  • Apple Pay
  • PayPal
  • Discover
  • Dinners
  • JCB

We treat the potential money fraud very seriously, therefore all card owners data is processed and receive the payment confirmation with the bank-emitter. For additional payment security in some cases the payment processing can be checked through 3D security. This procedure depends on your bank or credit card bank-emitter and it may ask for additional code or password to be entered which you will receive to your phone or email. We hereby guarantee the full security of your personal data.

The funds will be written off from your bank account in the moment you confirm the payment for the order.

ORDER TRACKING

You can track your order using DHL’s tracking number which can be found in the email you will get with your order confirmation. It will contain the link to DHL tracking site. Same link can be found in your RMA.


SHIPPING TO AUSTRALIA

Alpha Industries partnered with Global-e in order to ship outside of the U.S. and It can take up to 15 business days for your package to be delivered.

Shipping is free for any orders over 275 AUD. If the total purchase value is below the mentioned amount the cost of delivery will depend on the delivery address.

You can track your order using DHL’s tracking number, which can be found in the email you will get with your order confirmation. It will contain the link to DHL tracking site.


SHIPPING TO HONG KONG

Alpha Industries partnered with Global-e in order to ship outside of the U.S. and It can take up to 15 business days for your package to be delivered.

Shipping is free for any orders over 1200 HKD. If the total purchase value is below the mentioned amount the cost of delivery will depend on the delivery address.

You can track your order using DHL’s tracking number, which can be found in the email you will get with your order confirmation. It will contain the link to DHL tracking site.


SHIPPING TO NEW ZEALAND

Alpha Industries partnered with Global-e in order to ship outside of the U.S. and It can take up to 15 business days for your package to be delivered.

Shipping is free for any orders over 275 NZD. If the total purchase value is below the mentioned amount the cost of delivery will depend on the delivery address.

You can track your order using DHL’s tracking number, which can be found in the email you will get with your order confirmation. It will contain the link to DHL tracking site.


SHIPPING TO CHINA

Alpha Industries partnered with Global-e in order to ship outside of the U.S. and It can take up to 15 business days for your package to be delivered.

Shipping is free for any orders over 1100 CNY. If the total purchase value is below the mentioned amount the cost of delivery will depend on the delivery address.

You can track your order using DHL’s tracking number, which can be found in the email you will get with your order confirmation. It will contain the link to DHL tracking site.


SHIPPING TO TAIWAN

Alpha Industries partnered with Global-e in order to ship outside of the U.S. and It can take up to 15 business days for your package to be delivered. 

Shipping is free for any orders over 4600 TWS. If the total purchase value is below the mentioned amount the cost of delivery will depend on the delivery address.

You can track your order using DHL’s tracking number, which can be found in the email you will get with your order confirmation. It will contain the link to DHL tracking site.


SHIPPING TO SOUTH KOREA

Through our partnership with Localised, we are pleased to provide an enhanced shopping experience for our Korean customers on our newly launched Alpha Industries Korea website.

You can now shop our full assortment (exclusively on our site) in Korean or English, and participate in many of our global and local marketing events.  We also offer product prices in Korean Won, guaranteed order totals, cost-effective international shipping, and customer service in Korean.

We provide both standard (7-11 business days, free over ₩165,000) and express shipping (3 -6 business days, free over ₩300,000).

If you are not automatically redirected to the Korean site please visit https://kr.alphaindustries.com or select the Korean flag at the top right corner of the the US site.

Localised와의 파트너십을 통해 새롭게 출시 된 Alpha Industries Korea 웹 사이트는 한국 고객에게 향상된 쇼핑 경험을 제공하게 된 것을 기쁘게 생각합니다.

저희가 독점 운영하는 웹숍을 통해 Alpha Industries의 모든 제품을 영어와 한국어로 구색 구매할 수 있으며 다양한 글로벌 및 현지 마케팅 이벤트에 또한 참여할 수 있습니다. Localised는 또한 한국 원화로 제품 가격, 보장 된 주문 총액, ​​비용 효율적인 국제 배송 및 한국어로 고객 서비스를 제공합니다.

현재 일반 배송 (영업일 기준 7 ~ 11 일, 165,000 원 이상 무료) 및 특급 배송 (영업일 기준 3 ~ 6 일, 300,000 원 이상 무료)을 제공하고 있습니다.

한국 사이트로 자동 연결되지 않는 경우, https://kr.alphaindustries.com 으로 이동하거나 페이지 오른쪽 상단에있는 한국 국기를 선택하세요.


SHIPPING TO ALL OTHER COUNTRIES

Alpha Industries partners with Global-e in order to ship outside the United States. Shipping times vary by country and the shipping method selected. Shipping times normally take 10-15 business days.

Please click the flag in the top right corner of the website to locate your country. Please add your desired item(s) to cart and upon checkout you can provide your postal code and shipping address to view shipping fees calculated by Global-e for shipment to your country.

You can track your order using DHL’s tracking number, which can be found in the email you will get with your order confirmation. It will contain a link to DHL's tracking site.


INTERNATIONAL SHIPPING FAQ

Q: What countries does Alpha Industries USA ship to?

A: Click on the flag icon at the top of our site to view the countries we ship to.

Q: Why is my country not on the list?

A: Unfortunately, we are unable to ship to any part of Europe. Only products from Alpha Europe's website are available to ship to your location.

Alternatively, we suggest checking out our authorized retail partners, which ship internationally, for the style you are interested in. Those retailers include Amazon, Revolve (women's styles), Forward (men's styles), Bloomingdales, Urban Outfitters, Zappos, Shop Bop (women's styles), and East Dane (men's styles).

Q: Do you ship to APO/FPO/DPO?

A: Unfortunately, Alpha Industries does not ship to P.O. boxes or APO/FPO/DPO addresses at this time.

Q: Who is your international shipping provider?

A: We have partnered with Global-e in order to ship outside of the U.S. We use DHL as our carrier. 

Q: I just placed my order. How long will it take to arrive?

A: It can take up to a total of 15 business days for your package to arrive.

Q: What are the shipping costs?

A: Your shipping rate will depend on the country you are shipping to, the current exchange rate, the types of products ordered, and the total weight of your order. To place an international order select the country to which your order will be shipped at the top right of the page in order to see pricing in your local currency, including duties and taxes.

Q: What methods of payment are accepted?

A: All orders are processed based on the prepayment. We accept the following payment systems:

  • Mastercard
  • Visa
  • American Express
  • Apple Pay
  • PayPal
  • Discover
  • Dinners
  • JCB

We treat the potential money fraud very seriously, therefore all card owners data is processed and receives the payment confirmation with the bank-emitter. For additional payment security in some cases the payment processing can be checked through 3D security. This procedure depends on your bank or credit card bank-emitter and it may ask for additional code or password to be entered which you will receive to your phone or email. We hereby guarantee the full security of your personal data.

The funds will be written off from your bank account the moment you confirm the payment for the order.

Q: Will I need to pay for duties and taxes at checkout?

A: Alpha Industries is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Duties and taxes are calculated based on the price of the products purchased and the country to which you’re shipping. Some countries allow duties and taxes to be included in the pricing of the products and no further payments will be needed upon delivery, while other countries will require payment in-country prior to delivery of the product. 

Q: Will I need to pay for duties and taxes when picking up my package?

A: Alpha Industries is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Some countries require customers to pay separate duties and taxes in order to receive their package. Please select whether you’d prefer to pre-pay now or upon delivery if the option is available. Please note that even if you qualify for free shipping, duties and taxes are separate payments and are required for international shipping. 

Q: How do I know if my order was received/processed/shipped?

 A: You will receive emails from Global-E with an order confirmation and a shipment confirmation once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Q: My package is lost in transit. What should I do?

A: If your product has been lost in transit, please contact our customer service team to assist you with filing a lost package claim—customerservice@alphaindustries.com. Please have your order information readily available.

Q: My order is damaged. What should I do?

 A: If you have received your product damaged, see our Warranty Disclaimer here. Please be sure to save all packaging and product materials in order to file a claim. You may be required to send a photo of the packaging and product upon filing.

Q: I would like to return or exchange my order. How can I go about doing so?

A: Please visit our Returns page, www.alphaindustries.com/pages/returns and select the ‘RETURNS/EXCHANGES FROM ALL OTHER COUNTRIES’ drop down and follow the return instructions.

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