We hope you enjoy your new Alpha Industries purchase! We are committed to our customers and the quality of our products. For any questions concerning your order placed through our website, please contact customerservice@alphaindustries.com.
ELIGIBLE RETURNS FROM OUR WEBSITE:
If you have any issues with your purchase, you may be eligible for a return within 14 days from date of purchase, provided the item(s) meet the following return conditions:
Unwashed
Unworn
Original tags still attached
All returns must be shipped back to us within 7 days of the request approval. Any shipping fees on the original order are final and will not be refunded. All sale items are considered final sale and are not eligible for return.
Final Sale Items
Items listed as “Final Sale” are not eligible for return or refund. This includes, but is not limited to: all Sale items, Gift Cards, select collaborative releases and select items (hats, masks & socks, accessories).
Vintage Items
Returns on Re:Supply and vintage items will only be accepted within 7 days of the order date. Original tags must be attached and item must be in original condition.
J. Crew Marketplace Returns
Please email customerservice@alphaindustries.com with your order number to receive a return label for your J. Crew Marketplace order.
We do not currently support exchanges. If you need an exchange, please follow the instructions to return your item and then place a new order.
We deduct a flat fee of $11 USD from your refund to use one of our pre-paid return options. Returns are easy: simply choose to use a QR codeor a printed label.Click the link above to start the return process.
You may also choose to ship your return back using your own insured, trackable method. In this case we will not deduct the $11 return label fee from your refund. We will send instructions once you create your return using the link above.
Please be sure to include your order number inside of the box as well as on the label.
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If you cancel an order, the order will not be dispatched to the customer. Your account will be credited for
the amount of the cancelled order.