We hope you enjoy your new Alpha Industries purchase! We are committed to our customers and the quality of our products. For any questions concerning your order placed through our website, please contact firstname.lastname@example.org.
ELIGIBLE RETURNS/EXCHANGES FROM OUR WEBSITE:
If you have any issues with your purchase, you may be eligible for a return or direct exchange within 60 days from date of purchase, provided the item(s) meet the following return conditions:
Original tags still attached
Any shipping fees on the original order are final and will not be refunded. All sale items are considered final sale and are not eligible for return.
Online orders cannot be returned or exchanged at a physical Alpha Industries store location.
Final Sale Items
Items listed as “Final Sale” are not eligible for return, exchange, or refund. This includes, but is not limited to: all Sale items, Gift Cards, select collaborative releases and select items(hats, masks & socks, accessories).
For health reasons masks are also not returnable.
Returns on Re:Supply items will only be accepted within 14 days of the order date. Original tags must be attached and item must be in original condition.
You will be charged an $11 return fee, deducted from your refund, for return orders. You will not be charged this return fee if you opt for an exchange.
An exchange requires the original order to be returned within 14 calendar days. If we do not receive the original item within 14 calendar days, the payment method on file will be charged the full amount of the order.
Please note: Any exchange orders are only available for return and cannot be exchanged a second time.
ARRANGE YOUR OWN RETURN SHIPPING:
You may also choose to mail the item back using your own insured, trackable method. In this case we will not deduct the $11 return label fee.
Please ship your return package to the address below, referencing your order number on the return label.