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ALPHA INDUSTRIES, INC. RETURN/EXCHANGE POLICY

We hope you enjoy your new Alpha Industries purchase! We are committed to our customers and the quality of our products. For any questions concerning your order placed through our website, please contact customerservice@alphaindustries.com.

ELIGIBLE RETURNS/EXCHANGES FROM OUR WEBSITE:

If you have any issues with your purchase, you may be eligible for a return or direct exchange within 60 days from date of purchase, provided the item(s) meet the following return conditions:

Unwashed
Unworn
Original tags still attached

Any shipping fees on the original order are final and will not be refunded. All sale items are considered final sale and are not eligible for return.

Final Sale Items

Items listed as “Final Sale” are not eligible for return, exchange, or refund. This includes, but is not limited to: all Sale items, Gift Cards, select collaborative releases and select items(hats, masks & socks, accessories).

Vintage Items

Returns on Re:Supply items will only be accepted within 14 days of the order date. Original tags must be attached and item must be in original condition.

J. Crew Marketplace Returns/Exchanges

Please email customerservice@alphaindustries.com with your order number to receive a return label for your J. Crew Marketplace order. You will be charge $7.50 return fee for mail-in returns, or a more sustainable option and reduced $5 fee, you can return to any of our return bar locations.

Unfortunately, we are unable to process exchange orders for J. Crew Marketplace at this time.

ANY QUESTIONS? EMAIL US AT: CUSTOMERSERVICE@ALPHAINDUSTRIES.COM

You will be charged an $11 return fee for mail-in returns, or for a more sustainable option and reduced $5 fee, you can return to any of our return bar locations. You will not be charged this return fee if you opt for an exchange.
An exchange requires the original order to be returned back to us in order for the exchange order to process. Inventory for the exchange order will not be held and is subject to availability. If the product you exchanged for is no longer available, you will receive a refund and will not be charged the $11 return fee.
Please note: Any exchange orders are only available for return and cannot be exchanged a second time.

ARRANGE YOUR OWN RETURN SHIPPING:

You may also choose to mail the item back using your own insured, trackable method. In this case we will not deduct the $11 return label fee.

Please ship your return package to the address below, referencing your order number on the return label.

Alpha Industries, Inc.
Attn: Returns Dept.
1015 Maryville Pike
Knoxville, TN 37920

If you would like to arrange your own return shipping, please send to the address below, include your original order/tracking number inside of the box with your return in order for us to more quickly process your return

Alpha Industries, Inc.
Attn: Returns Dept.
1015 Maryville Pike
Knoxville, TN 37920

PLEASE NOTE: You will not be refunded the initial shipping cost, return shipping cost, or duties and taxes. Refunds will be issued once the returns are processed back at Alpha Industries.

INTERNATIONAL EXCHANGES:

Unfortunately we do not currently support direct exchanges for international orders. If you need an exchange, please follow the instructions above to return your item and then place a new order. Once we receive your return, we will refund the purchase amount to the original form of payment. Please allow up to two weeks for your return to be processed.

You may also effect the return using prepaid express return service by DHL. You will need to print the AWB and commercial invoice from the RMA and either call DHL for a pickup (using the tracking number) or drop off at a DHL Express location. The return invoice we provide would clear the shipment back to you without having to pay import D&T into the United States.

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ALPHA INDUSTRIES, INC. RETURN/EXCHANGE POLICY

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