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ALPHA INDUSTRIES, INC. RETURN/EXCHANGE POLICY

We hope you enjoy your new Alpha Industries purchase! We are committed to our customers and the quality of our products. For any questions concerning your order placed through our website, please contact customerservice@alphaindustries.com.

ELIGIBLE RETURNS/EXCHANGES FROM OUR WEBSITE:

If you have any issues with your purchase, you may be eligible for a return or direct exchange within 60 days from date of purchase, provided the item(s) meet the following return conditions:

  • Unwashed

  • Unworn

  • Original tags still attached

Any shipping fees on the original order are final and will not be refunded. All sale items are considered final sale and are not eligible for return.

For health reasons masks are also not returnable.

Returns on Re:Supply items will only be accepted within 14 days of the order date. Original tags must be attached and item must be in original condition.

ANY QUESTIONS? EMAIL US AT: CUSTOMERSERVICE@ALPHAINDUSTRIES.COM


  • You will be charged an $11 return fee, deducted from your refund, for return orders. You will not be charged this return fee if you opt for an exchange.
  • An exchange requires the original order to be returned within 14 calendar days. If we do not receive the original item within 14 calendar days, the payment method on file will be charged the full amount of the order.
  • Please note: Any exchange orders are only available for return and cannot be exchanged a second time.

ARRANGE YOUR OWN RETURN SHIPPING:

You may also choose to mail the item back using your own insured, trackable method.  In this case we will not deduct the $11 return label fee.

Please ship your return package to the address below, referencing your order number on the return label.

Alpha Industries, Inc.
Attn: Returns Dept.
1015 Maryville Pike
Knoxville, TN 37920




If you would like to arrange your own return shipping, please send to the address below, include your original order/tracking number inside of the box with your return in order for us to more quickly process your return 

Alpha Industries, Inc.
Attn: Returns Dept.
1015 Maryville Pike
Knoxville, TN 37920

PLEASE NOTE: You will not be refunded the initial shipping cost, return shipping cost, or duties and taxes. Refunds will be issued once the returns are processed back at Alpha Industries.

INTERNATIONAL EXCHANGES:

Unfortunately, at this time, we do not do direct exchanges for international orders. If you need an exchange, please follow the instructions above to return your item and then place a new order. Once we receive your return, we will refund the purchase amount to the original form of payment. Please allow up to two weeks for your return to be processed.

You may also effect the return using prepaid express return service by DHL. You will need to print the AWB and commercial invoice from the RMA and either call DHL for a pickup (using the tracking number) or drop off at a DHL Express location. The return invoice we provide would clear the shipment back to you without having to pay import D&T into the United States.



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