INTERNATIONAL SHIPPING
SHIPMENT PROCESSING TIME
Once an order is placed, our distribution center works quickly to get it shipped. Most orders are shipped out within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
Orders placed Monday – Friday before 2 PM EST are usually processed and shipped same-day, excluding weekends and holidays. Any orders placed after 2 PM EST will not be processed and shipped until the following business day. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
Delivery times can vary depending on destination and customs processing. We work closely with our carriers to ensure your order arrives as quickly as possible, but unforeseen delays may occasionally occur.
HOLIDAY SHIPPING CUT-OFF
To help ensure delivery by Christmas Day, please place your order by December 17 at 2 PM EST. Orders placed after this may not arrive prior to the holiday.
Please note: Weekend and holiday delivery is unavailable.
SHIPPING BY REGION
Alpha Industries partners with Global-e in order to ship outside of the U.S. Shipping times vary by country and the shipping method selected, and delivery normally takes 10-15 business days.
Click the flag in the top right corner of the website to select your country and shop in your local currency. Add your desired item(s) to cart, and at checkout enter your shipping address to view shipping fees, duties, and taxes calculated by Global-e for your country.
Once your order ships, you will receive a shipment confirmation email from Global-e with your tracking number and a link to the carrier’s tracking site.
FREE SHIPPING THRESHOLDS
Shipping is free for orders over the amounts below. If your order total is below the amount for your country, the cost of delivery will depend on the delivery address.
| Country | Free shipping on orders over |
|---|---|
| Canada | 200 CAD |
| Australia | 275 AUD |
| New Zealand | 275 NZD |
| Hong Kong | 1,200 HKD |
| China | 1,100 CNY |
| Taiwan | 4,600 TWD |
| South Korea | Calculated at checkout |
| All other countries | Calculated at checkout |
Canadian shoppers are eligible for a full refund of duties and taxes on returns.
SERVICE SUSPENSIONS
SHIPPING TO THE RUSSIAN FEDERATION, UKRAINE, AND BELARUS HAS BEEN TEMPORARILY SUSPENDED UNTIL FURTHER NOTICE.
INTERNATIONAL SHIPPING FAQ
Q: What countries does Alpha Industries USA ship to?
A: Click on the flag icon at the top of our site to view the countries we ship to.
Q: Why is my country not on the list?
A: Unfortunately, we are unable to ship to any part of Europe. Only products from Alpha Europe’s website are available to ship to your location: https://www.alphaindustries.eu (opens in a new tab)
Alternatively, we suggest checking out our authorized retail partners, which ship internationally, for the style you are interested in. Those retailers include Amazon, Revolve (women’s styles), Forward (men’s styles), Bloomingdale’s, Urban Outfitters, Zappos, Shopbop (women’s styles), and East Dane (men’s styles).
Q: Do you ship to APO/FPO/DPO?
A: Unfortunately, Alpha Industries does not ship to P.O. boxes or APO/FPO/DPO addresses at this time.
Q: Who is your international shipping provider?
A: We have partnered with Global-e in order to ship outside of the U.S. The carrier for your order is shown in your shipment confirmation email from Global-e.
Q: I just placed my order. How long will it take to arrive?
A: It can take up to a total of 15 business days for your package to arrive.
Q: What are the shipping costs?
A: Your shipping rate will depend on the country you are shipping to, the current exchange rate, the types of products ordered, and the total weight of your order. To place an international order, select the country to which your order will be shipped at the top right of the page in order to see pricing in your local currency, including duties and taxes.
Q: What methods of payment are accepted?
A: All orders are processed based on prepayment. We accept the following payment methods:
- Mastercard
- Visa
- American Express
- Apple Pay
- PayPal
- Discover
- Diners Club
- JCB
We treat potential fraud very seriously, therefore all cardholder data is processed and payment confirmation is received from the issuing bank. For additional payment security, in some cases the payment can be verified through 3D Secure. This procedure depends on your bank or card issuer and may ask for an additional code or password, which you will receive by phone or email. We guarantee the full security of your personal data.
The funds will be charged to your account at the moment you confirm payment for the order.
Q: Will I need to pay for duties and taxes at checkout?
A: Alpha Industries is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Duties and taxes are calculated based on the price of the products purchased and the country to which you’re shipping. Some countries allow duties and taxes to be included in the pricing of the products and no further payments will be needed upon delivery, while other countries will require payment in-country prior to delivery of the product.
Q: Will I need to pay for duties and taxes when picking up my package?
A: Alpha Industries is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Some countries require customers to pay separate duties and taxes in order to receive their package. Please select whether you’d prefer to pre-pay now or upon delivery if the option is available. Please note that even if you qualify for free shipping, duties and taxes are separate payments and are required for international shipping.
Q: How do I know if my order was received/processed/shipped?
A: You will receive emails from Global-e with an order confirmation and a shipment confirmation once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
Q: My package is lost in transit. What should I do?
A: If your package has been lost in transit, please contact our customer service team at customerservice@alphaindustries.com to assist you with filing a lost package claim. Please have your order information readily available.
Q: My order is damaged. What should I do?
A: If you have received your product damaged, see our Warranty Disclaimer here. Please be sure to save all packaging and product materials in order to file a claim. You may be required to send a photo of the packaging and product upon filing.
Q: I would like to return or exchange my order. How can I go about doing so?
A: Please visit our Returns page, www.alphaindustries.com/pages/returns, select the ‘RETURNS/EXCHANGES FROM ALL OTHER COUNTRIES’ drop-down, and follow the return instructions.