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Alpha Industries, Inc. Frequently Asked Questions

Product Questions

Alpha Industries jackets can be sized in one of three fits. Core Fit is truest to original Military Spec. Sizes are roomy and tend to be larger than standard sizing. Standard Fit is true to size. You will most likely be the same size you normally wear in outerwear. Slim Fit is snug. It fits close to the body and is more tailored.

Please contact us at customerservice@alphaindustries.com for additional information regarding jacket length.

We suggest looking under STYLE SPECS + CARE* on the product page for information on the weather conditions each jacket is recommended for.

In the 1990’s, we started adding a small red ribbon to every one of our jackets. For decades now, Remove Before Flight ribbons have been used as safety warnings to indicate that a device, such as a protective cover or a pin to prevent the movement of mechanical parts, is only used when the aircraft is on the ground. These warnings are of extreme importance and in some cases, non-removal of a labeled part has caused airplane crashes.

Currently all of our flight jackets and parkas come with the Remove Before Flight tag on our signature zippered pencil/utility pocket. They do not come with the Kids jackets due to safety regulations.

The "bullet" shaped pieces are actually pen caps. They were used to prevent ink from ruining your jacket if a pen would happen to leak. These were customary on all jackets worn by the military.

Unfortunately, we do not have the ability to replace any of the components of Alpha Industries jackets. Most parts are only available at the manufacturing level, produced at the factory. Our manufacturer does not provide us with any spare parts, including the fur trims and zippers.

Unfortunately, Alpha Industries does not provide the service to customize jackets. All materials are held at the manufacturing level and all items are sold as is. We recommend contacting a local embroidery shop for customizations.

Because all of our jackets are different and unique, they all require different care. We suggest looking under STYLE SPECS + CARE* on the product page for our recommended cleaning instructions for your specific jacket.

We recommend that you care for jacket with a damp wash cloth or locating a dry cleaner that specializes in leather. Too often, customers have taken their leather jacket to a dry cleaner only to find that the chemicals that they used to clean damages the leather. Each dry cleaner uses a different type of solution. Alpha Industries does not recommend the use of a leather conditioner. Instead, we recommend using a leather oil that you first test on an inconspicuous place inside the jacket and this can be found at any leather shop.

Our Alpha Industries jackets are currently being manufactured globally. Please contact us at customerservice@alphaindustries.com with the specific jacket you are interested in.

The main difference between these two, is that the MA-1 Slim Fit contours to the body and is more form-fitting. The MA-1 Slim Fit also has a different interior color contrast compared to the exterior color and is more of a European cut. The classic MA-1 Flight Jacket has the iconic Emergency Orange lining.

The ALS/92 Liner is designed to fit under M-65 Field Coat, and the M-65 Defender Liner is designed to fit under the M-65 Defender Field Coat. If you were to wear our liners under any other jacket, it would not fit perfectly.

Yes! Our products come with a 45-Day Satisfaction Guarantee. Please click here for the full terms.


General Knowledge Questions

Currently we do not offer a retail print catalog. All of the items we sell are displayed on AlphaIndustries.com

If an item is shown as Out of Stock on our website, please contact us CUSTOMERSERVICE@ALPHAINDUSTRIES.COM with the item name, color, and size so we may provide you with information as to when and if the item will be restocked. We suggest signing up for our newsletter at AlphaIndustries.com for the latest updates on our products.

By signing up for our newsletter at AlphaIndustries.com, you will have the opportunity to receive discount codes, and will be notified of ongoing sales and special offers. When you first sign up, you will receive a 15% discount code.

To find a store near you please use our Store Locator. Enter your zip code and radius to find stores local to you.

The Alpha marketing team at marketing@alphaindustries.com


Order Issues Questions

If you are having issues with placing an order on our website, please contact us at 1-866-631-0719 and we will be able to assist you with placing your order.

Once an order is placed we do our best to have it processed and shipped out as soon as possible. We are not able to make changes to an order once it has been placed. However, we may be able to cancel your order for up to one hour after the order is placed. Please note, we can not guarantee that we will be able to cancel your order. If you need to cancel your order, please contact us at CUSTOMERSERVICE@ALPHAINDUSTRIES.COM as soon as possible.

Once an order is placed we do our best to have it processed and shipped out as soon as possible. We may be able to cancel orders for up to one hour after the order is placed. Please note, we can not guarantee that we will be able to cancel your order. After that, the order is processed by our distribution center. If you need to cancel your order, please contact us at CUSTOMERSERVICE@ALPHAINDUSTRIES.COM as soon as possible.

Please contact us CUSTOMERSERVICE@ALPHAINDUSTRIES.COM so we can look into the matter and open an investigation with UPS. We are unable to issue a refund or replacement until UPS confirms the package is lost in transit, which can take up to 8 business days.

If you received a damage item, contact us at CUSTOMERSERVICE@ALPHAINDUSTRIES.COM.

Payment Questions

We accept credit card payments from MasterCard, Visa, American Express, Discover and ELO. We also accept PayPal, Apple Pay, Google Pay, Shopify Pay, and Afterpay.

Unfortunately, we do not currently offer gift cards or honor store credit. We hope to implement such services in the future, but not at this time.

Unfortunately, we do not price match. However, by signing up for our newsletter at AlphaIndustries.com, you will have the opportunity to receive discount codes, and will be notified of ongoing sales and special offers. When you first sign up, you will receive a 15% discount code.


Returns Questions

We are committed to our customers and the quality of our products. Most products are eligible for return within 60 days of your purchase date provided the item(s) are unwashed, unworn, and still have the original tags attached. Please see our Returns and Exchanges page for more information. Re:Supply product must be returned within 14 days. Final sale items are not eligible for return.

Unfortunately, per our return policy, all sale items are final sale and are not eligible for return.

Please visit our Returns and Exchanges page for instructions on how to return your domestic or international order.

Please visit our Returns and Exchanges page for instructions on how to return your domestic order. Unfortunately, we do not do exchanges for international orders at this time. You will need to return your item(s) and place a new order for the correct item(s).

Once our warehouse receives the item back, it can take up to 3 business days to process and review. After that, we will be able to process the refund immediately. Credit card refunds usually arrive within 5-7 business days, but times vary by bank. PayPal orders take 48-72 hours to post back to you.

Orders shipped to the US: Any shipping fees on the original order are final and will not be refunded. A return fee of $11 will be charged if you choose to use our return label.
Orders shipped Internationally: You will not be refunded the initial shipping cost, return shipping cost, or duties and taxes.


Shipping Questions

All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. Orders placed Monday – Friday before 2 PM EST are usually processed and shipped same-day, excluding weekends and holidays. Any orders placed after 2 PM will not be processed and shipped until the following business day. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Orders shipping to the US: You will receive an email with your UPS tracking number once our distribution center has shipped your order. Enter your tracking number on the UPS website to find out where your package is.
Orders shipping internationally: You will receive an email with your DHL tracking number once our distribution center has shipped your order. Enter your tracking number the DHL website to find out where your package is.

Please refer to our Shipping page for more details on the cost of shipping.

Unfortunately, we do not ship to select countries and some of our products are not eligible to be shipped internationally. We suggest checking out our licensed partners Alpha Europe and Alpha Asia. You can also check out our authorized retail partners Urban Outfitters, Zappos, Shop Bop/East Dane, Bloomingdales, Revolve/Forward, and Amazon, to see if they ship to you.


Operation RE:SUPPLY

Operation Re:Supply is a curated selection of authentic military vintage and deadstock apparel and accessories, along with limited-edition upcycled capsule collections.

Our mission is to make authentic vintage and deadstock military apparel accessible to a wider audience. Using our expertise derived from decades as a lead military contractor, Operation Re:Supply consists of a curated, handpicked selection of pre-owned vintage and deadstock military surplus apparel and accessories. Our commitment is to provide only the best in military vintage and deadstock apparel, subjecting all items to a rigorous authentication process conducted in-house by experienced fashion historians. Our vision is to create a space where old and new come together. beyond vintage goods, Operation Re:Supply will feature upcycled collaborations with both established and emerging designers and artists.

All items in Operation Re:Supply are either vintage or deadstock items that were originally created for use by the U.S. military.
*will need to update this for SS21, as we will start including international items

Additionally, Operation Re:Supply includes upcycled items created in collaboration with various designers and artists.

Vintage products included in Operation Re:Supply are defined as items that are ten years or older in age, that were government-issued and manufactured for military use, and were pre-owned and previously used.

Vintage items are pre-owned, and may show signs of wear or use.

Deadstock products included in Operation Re:Supply are defined as items that are ten years or older in age, that were government-issued and manufactured for military use, but were never put into circulation and therefore were not used.

Deadstock items are unused, but may show signs of age.

Designed in collaboration with a variety of established and emerging designers and artists, upcycled items are created by de-constructing vintage, deadstock, and current garments, and re-imagining them into new creations. Each upcycled item is slightly unique, with a range of design details taken from the original garments.

Operation Re:Supply items pass a multi-step, rigorous authentication process before they are offered for sale on alphaindustries.com. Using expertise derived from decades of experience, the Alpha team begins by working with top vintage suppliers around the world to source unique and utilitarian pieces to create a curated collection of products. As items are selected, they are further vetted by a trained fashion historian to verify age, use, and overall authenticity. Finally, every item is examined by hand to ensure adequate quality.

Operation Re:Supply items must be returned within 14 days of the order date. Items must be returned with the tags attached, and be in unworn, unused condition in order to be accepted.

All vintage and deadstock items fall into two categories in regards to condition:

EXCELLENT: New or like new with no signs of wear or use.
GOOD: Minimal signs of wear or age.


Pre-orders

Your card will be authorized upon checkout and the funds will be captured when your order ships.

If in-stock items are purchased together (on the same order) with your pre-order items then the entire order will be shipped when all items become available.