ALPHA INDUSTRIES, INC. RETURNS AND EXCHANGES

Before you move forward with the return or exchange process, make sure you meet these conditions:
  • Request for return is made within 45 days of order date
  • Product must be unused, unworn, unwashed and not damaged
  • Product must have all original tags and labels attached and undamaged
  • Product must be returned complete with all parts and accessories
  • Product must be returned in original packaging
  • Products cannot be part of a Closeout sale; All sales are considered final on these items.
  • Product must be shipped back to fulfillment warehouse within 20 days from issue date of Return Authorization (RA)

If all of the conditions above are met, here are the next steps you want to take:

FOR RETURNS
If you would like to return a purchase from AlphaIndustries.com please follow the steps below. If you ordered via UPS i-parcel please see the return procedures on our International Shipping page.

1) Contact our Customer Service team for an RMA (Return Merchandise Authorization). You can do this via phone by calling 1-866-631-0719 or emailing us at Customerservice@alphaindustries.com.

2) You will receive an email with your RMA information which should be written on the outside of your package.

3) The package should be sent to the address below.
Alpha Industries
Attention: Returns Department
1015 Maryville Pike
Knoxville, TN 37920
1-866-631-0719

U.S. orders can be mailed back at your expense or by using one of our pre-paid UPS labels. If you want a UPS label, ask for that option when requesting your RMA so that it can be emailed to you. Alaska, Hawaii, U.S. Territories and International orders have to be sent back at your expense.

4) Once your item is received by our warehouse you will be refunded the original cost of the item plus sales tax minus discounts when applicable. In addition, a $12 return fee is charged if you use our UPS pre-paid label to send back the item (domestic orders only).


FOR EXCHANGES
If you would like to exchange a purchase from AlphaIndustries.com please follow the steps below.

1) Contact our Customer Service team for an RMA (Return Merchandise Authorization). You can do this via phone by calling 1-866-631-0719 or emailing us at Customerservice@alphaindustries.

2) You will receive an email with your RMA information which should be written on the outside of your package.

3) The package should be sent to the address below.
Alpha Industries
Attention: Returns Department
1015 Maryville Pike
Knoxville, TN 37920
1-866-631-0719

U.S. orders can be mailed back at your expense or by using one of our pre-paid UPS labels. If you want a UPS label, ask for that option when requesting your RMA so that it can be emailed to you. Alaska, Hawaii, U.S. Territories and International orders have to be sent back at your expense.

4) Once your item is received by our warehouse you will be refunded the original cost of the item plus sales tax minus any discounts when applicable. If you used our UPS pre-paid label, a $12 return fee will be charged (domestic orders only). This fee will be waived if you have repurchased the new size with our Customer Service Rep or on your own via AlphaIndustries.com by the time our warehouse processes your return.


Please Note:
Return Window:
 If items are returned after the 45-day policy we will not be able to accept your return. We will donate your item to a charity of our choice and will NOT refund your money or issue a merchandise credit. 

PayPal/Amazon Exchanges: You are able to place a new order directly on our website for the exchange then once the item is received we will refund you the original cost of the item plus sales tax minus discounts when applicable. If you have not repurchased by the time of the exchange then a $12 return fee is charged, if you used our UPS label.


Credit Card Exchanges: If you are returning for an exchange and have repurchased, Alpha Industries will refund the original form of payment for the returned item/items, less any discount or sales tax where applicable. If you are returning for an exchange and Alpha Industries is placing the exchange order for you, Alpha Industries will refund the original form of Payment for the returned item, less any discounts or sales tax where applicable. Alpha Industries will then re-bill the original form of Payment less any discounts or sales tax where applicable.
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